If your data is being stored in Office 365, then it will actually be sitting in one of Microsoft's highly secure data centres in the EU. It will be backed up regularly, replicated across multiple locations (geo-redundant), encrypted both at rest and in transit, and being constantly scanned for viruses and malware.
Office 365 also includes a Security and Compliance feature that you can apply to protect your data further and ensure compliance with data protection regulations, such as GDPR.
The Schools ICT Help Desk is the first point of contact for all enquiries, requests for support or general information. Their role is to identify the problem, find an answer, implement the solution and keep the customer informed of progress. .
Agents can help with a wide range of issues.
Equipment Fault Reporting
Open every weekday throughout the year, excluding public holidays our agents can be contacted by phone, email or online service request. (Email and web request will be actioned on the next working day).