If your data is being stored in Office 365, then it will actually be sitting in one of Microsoft's highly secure data centres in the EU. It will be backed up regularly, replicated across multiple locations (geo-redundant), encrypted both at rest and in transit, and being constantly scanned for viruses and malware.

Office 365 also includes a Security and Compliance feature that you can apply to protect your data further and ensure compliance with data protection regulations, such as GDPR.

Security and Compliance

Have you tried Skype for Business?  Part of the Office 365 suite.

Key Features​

• Instant messaging (IM)
• Voice calls
• Video conferencing
• Screen sharing.
• Presence information - At a glance, see if your colleagues are busy or available.
• Conversations are protected by strong authentication and encryption.
• The Skype for Business app is available for mobile, tablet, PC and Mac

Communication

The Schools ICT Help Desk is the first point of contact for all enquiries, requests for support or general information. Their role is to identify the problem, find an answer, implement the solution and keep the customer informed of progress. .

Agents can help with a wide range of issues.

• Password resets
• Smoothwall permissions
• Equipment Fault Reporting
• Email problems

Open every weekday throughout the year, excluding public holidays our agents can be contacted by phone, email or online service request. (Email and web request will be actioned on the next working day).

Support

We recommend installing a filtering device such as Smoothwall's Universal Threat Management (UTM) system.

1. A box is fitted in your comms cabinet and the internet feed connected straight into the box.
2. It's a layer of protection between your school and the world wide web
3. The box includes a firewall, web content filtering and Anti-Malware in a single integrated package
4. There are options for primary and secondary schools

Anyone can benefit from Smoothwall protection and can purchase a UTM box with Schools ICT help desk support.  Broadband customer will have a Smoothwall box installed as part of their broadband package.

Internet Filtering