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---- PROGRESS UPDATE 12/11/2014 11:55 ----
NYnet are still experiencing issue’s with some of the Bonded aDSL attached sites.
NYnet have stabilised this to some 15 schools and 1 Yorkshire dales park site (out of a total of 54 Bonded aDSL sites on the network).
NYnet are working to bring these sites back online, this is taking longer than expected as they are trying not to affect the current connected and working sites.
We will keep this feed as up to date as possible until resolution.
12th November 2014
We are seeing an issue with NYnet Bonded aDSL connected sites.
At the moment we believe that this issue is related to a central server in the data centre at NYnet and we are working on this.
As soon as we have any more information we will update you.
We apologise for the inconvenience that this will cause.
Schools ICT Help Desk
Latest Comment from NYNET
There is currently a major internet outage in the Birstall data centre affecting the vast majority of internet traffic from NYnet customers. Phoenix acknowledge there is a problem within their core network and are urgently investigating. We have no further information at this stage but will update you as we know more.
18/11/2013 - 15:10
The Extranet UAG Portal is currently unavailable for those people who access it using an on-demand token. This means that you will not receive the email providing the new token details.
We are currently investigating this issue together with the 3rd party supplier. We apologise for any inconvenience this has caused and will provide further updates when available.
Update from MDNX to say that they have resolved the problem. Sites appear to have been stable for about 2 hours.
The service will continue to be monitored over the course of the next day or so.
MDNX (ADSL supplier) advise that they have a core network issue and work is continuing to resolve. We are hoping for a further update around 1pm.
This is an external issue which is being investigated by NYNET at the highest priority.
We apologise for any inconvenience this has caused and will provide further updates when available.
We have now had confirmation that there is a issue with the Internet service at Phoenix in Leeds. Phoenix technical staff and Virgin Media are working on this now.
Office 365 – Firefox
Microsoft have received reports of an issue with some customers using Firefox that means the toolbar above e-mails disappear when composing a message.
Microsoft engineers are fixing this at the moment, but the current workaround for this is to put the browser into full screen mode, where the tool bar should re-appear.
To do this, press F11 on your keyboard and the browser will expand to full screen mode. Whilst in full screen mode the address bar and other icons will minimize to the top of the screen. To make this show again, hold your mouse at the top of the browser and it will maximize again. To exit full screen, press F11 again.
Alternatively, you can use a different browser such a Google Chrome or a later version of Internet Explorer (9+).