18/11/2013 - 15:10
The Extranet UAG Portal is currently unavailable for those people who access it using an on-demand token. This means that you will not receive the email providing the new token details.
We are currently investigating this issue together with the 3rd party supplier. We apologise for any inconvenience this has caused and will provide further updates when available.
Update from MDNX to say that they have resolved the problem. Sites appear to have been stable for about 2 hours.
The service will continue to be monitored over the course of the next day or so.
MDNX (ADSL supplier) advise that they have a core network issue and work is continuing to resolve. We are hoping for a further update around 1pm.
This is an external issue which is being investigated by NYNET at the highest priority.
We apologise for any inconvenience this has caused and will provide further updates when available.
We have now had confirmation that there is a issue with the Internet service at Phoenix in Leeds. Phoenix technical staff and Virgin Media are working on this now.
Office 365 – Firefox
Microsoft have received reports of an issue with some customers using Firefox that means the toolbar above e-mails disappear when composing a message.
Microsoft engineers are fixing this at the moment, but the current workaround for this is to put the browser into full screen mode, where the tool bar should re-appear.
To do this, press F11 on your keyboard and the browser will expand to full screen mode. Whilst in full screen mode the address bar and other icons will minimize to the top of the screen. To make this show again, hold your mouse at the top of the browser and it will maximize again. To exit full screen, press F11 again.
Alternatively, you can use a different browser such a Google Chrome or a later version of Internet Explorer (9+).
UPDATED 8TH OCTOBER 10:07
IMPORTANT: *.zip Email Virus in North Yorkshire Schools
Zip (nnn.zip) File Email Virus
Emails claiming to be from large reputable companies (Amazon, T-Mobile, Companies House, HMRC, etc.) are circulating in North Yorkshire Schools which have a zip file attached to them.
Within the zip file is an .exe file which if clicked on installs a virus on your computer.
The fake email has been carefully styled to look like an official email and may say that it is in relation to something that you have ordered, queried, booked etc.
For further details please contact the ICT Service Desk on
14/06/2013 - RESOLUTION UPDATE
We are pleased to inform you that the PGP Secure Email issues have been fully resolved, and you can now send encrypted emails via the PGP System.
We apologise for any inconvenience this may have caused.
13/06/2013 - no resolution as yet. Please keep checking back as Schools ICT will update this thread with any progress information that we receive from Central ICT Services
Schools ICT Help Desk
For the Attention of
Date and time of disruption
12th June 2013 at 10.45am
PGP Secure Email
Please be informed that there are still on-going technical issues with the PGP secure email system.
We are making progress with the investigation of this issue, but until we notify you that the encryption is working correctly, please do not send emails via the PGP system as these will not be encrypted.
Please note that this does not affect the sending of encrypted emails sent via Criminal Justice Secure Email (CJSM) or Government Connect Secure Extranet (GCSx).
ICT Services (Central)
Sophos Anti-virus System
Sophos have announced the retirement of their Enterprise Console version 4.5 and Client version 9.7. You may see messages on your PCs and servers advising you of these retirements.
07/05/2013 09:20 - INTERNET OUTAGE IN THIRSK/EASINGWOLD AREA
07/05/2013 09:46 - THIS PROBLEM HAS BEEN RESOLVED. IF YOU ARE IN THIS AREA AND CONTINUE TO HAVE PROBLEMS WITH YOUR SCHOOL'S INTERNET, PLEASE RING THE HELP DESK ON 0844 875 7428
We are experiencing problems with the Internet in the Thirsk and Easingwold area this morning due to a power fault.
NYnet have been informed and are looking at this as a matter of urgency.
We apologise for any inconvenience that this may cause.
Schools ICT Customer Service