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14/06/2013 - RESOLUTION UPDATE
We are pleased to inform you that the PGP Secure Email issues have been fully resolved, and you can now send encrypted emails via the PGP System.
We apologise for any inconvenience this may have caused.
13/06/2013 - no resolution as yet. Please keep checking back as Schools ICT will update this thread with any progress information that we receive from Central ICT Services
Schools ICT Help Desk
For the Attention of
Date and time of disruption
12th June 2013 at 10.45am
PGP Secure Email
Please be informed that there are still on-going technical issues with the PGP secure email system.
We are making progress with the investigation of this issue, but until we notify you that the encryption is working correctly, please do not send emails via the PGP system as these will not be encrypted.
Please note that this does not affect the sending of encrypted emails sent via Criminal Justice Secure Email (CJSM) or Government Connect Secure Extranet (GCSx).
ICT Services (Central)
Customers using Microsoft SharePoint built into Office 365 maybe experiencing some issues at the moment with the system. Please see explanation from Microsoft below:
Sophos Anti-virus System
Sophos have announced the retirement of their Enterprise Console version 4.5 and Client version 9.7. You may see messages on your PCs and servers advising you of these retirements.
07/05/2013 09:20 - INTERNET OUTAGE IN THIRSK/EASINGWOLD AREA
07/05/2013 09:46 - THIS PROBLEM HAS BEEN RESOLVED. IF YOU ARE IN THIS AREA AND CONTINUE TO HAVE PROBLEMS WITH YOUR SCHOOL'S INTERNET, PLEASE RING THE HELP DESK ON 0844 875 7428
We are experiencing problems with the Internet in the Thirsk and Easingwold area this morning due to a power fault.
NYnet have been informed and are looking at this as a matter of urgency.
We apologise for any inconvenience that this may cause.
Schools ICT Customer Service
The Spring SIMS Upgrade is now available via SOLUS.
Click on the link below for the installation instructions plus a summary of new features.
30th April 2013 - JAnet Video Conferencing Link
Plans are in place for maintenance to take place on the Video Conferencing Link on the 30th April 2013 which may mean some intermittent outages for schools.
Schools ICT recommends that schools use Microsoft Operating systems and Microsoft Applications that are supported by Microsoft. This will reduce the likelyhood of computers getting infected by malware or viruses, if you have any questions or concerns please contact the Schools ICT helpdesk on 01609 536086.
Microsoft provides technical and security updates on their products but as per all things this is not forever. It is strongly recommended that all schools upgrade or replace computers that fall outside the Microsoft Extended Support End Date.
Schools ICT helps to deliver and support the use of Microsoft’s Office 365 e-mail solution, Outlook, to schools in North Yorkshire. As part of Office 365, schools get a highly reliable and fully featured e-mail and calendaring system. Schools can either use Outlook on the web, by logging into Office 365 with their web browser, or they can use the desktop Outlook e-mail client, or the Outlook mobile app, available as part of the Microsoft Office suite of products.
By using Outlook as part of Office 365 with Schools ICT, schools get:
- Anytime, anywhere access to e-mail.
- E-mail addresses for all members of staff and all pupils, if so desired.
- Personal and shared calendars
- Secure e-mail (requires additional setup by Schools ICT)
- Unlimited e-mail archiving (requires additional setup by Schools ICT)
- Office 365's built in protection from spam and malicious software
- Telephone and Remote support
Schools ICT has been supporting Office 365 since it was first released by Microsoft. We have years of experience helping schools of all shapes and sizes to make the most of Office 365.
If you'd like to find out more about Schools ICT's e-mail offering as part of Office 365 then please get in touch via our contact page