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Detailed instructions on setting up your North Yorkshire County Council (NYCC):

IMPORTANT - login names should be entered as lowercase NOT upper and lowercase !



When accessing support, you will need the following information:

  • If suport is required for the Chromebook:
    • The username associated with this Chromebook.
    • The Service tag of the Chromebook. This can be found either on the box of the Chromebook or on the serial number sticker on the underside of the Chromebook
  • If the 4G Router:
    • The name of the child or young person that has been provided with the loan device
    • The IMEI number of the 4G Router
  • The last four digits of the Child or young person’s UPN (Unique Pupil Number), or their Local Children’s System Number if the Child or Young person does not have a UPN. This number will be provided separately, if you forget this number please contact your school or your NYCC Social Worker
  • If you require a response from us after the initial contact, we will need to record your contact details (your name and either your telephone number or email address or both)


Options for logging support calls with Schools ICT

NYCC Schools ICT helpdesk is available from 8:00 to 17:00 Mon to Thr and 8:00 to 16:30 on Fridays - excluding bank holidays

Please note that we can only accept support contacts from a responsible adult i.e. a parent, guardian or carer for the child that has been provided with a loan device.


The Department for Education has issued a list of useful resources to support parents and carers to keep children and young people safe whilst online:

  • Thinkuknow provides advice from the National Crime Agency (NCA) on staying safe online
  • Parent info is a collaboration between Parentzone and the NCA providing support and guidance for parents from leading experts and organisations
  • Childnet offers a toolkit to support parents and carers of children of any age to start discussions about their online life, to set boundaries around online behaviour and technology use, and to find out where to get more help and support
  • Internet matters provides age-specific online safety checklists, guides on how to set parental controls on a range of devices, and a host of practical tips to help children get the most out of their digital world
  • London Grid for Learning has support for parents and carers to keep their children safe online, including tips to keep primary aged children safe online
  • Net-aware has support for parents and carers from the NSPCC, including a guide to social networks, apps and games
  • Let’s Talk About It has advice for parents and carers to keep children safe from online radicalisation
  • UK Safer Internet Centre has tips, advice, guides and other resources to help keep children safe online, including parental controls offered by home internet providers and safety tools on social networks and other online services


DFE list of sites for Home Education



Parent / Carer Links

   6 to 10 year olds 11 to 13 year olds  14 +
   General online safety Advice   General online safety Advice General online safety Advice
   Safety tips  Safety tips Safety tips
  Digital resilience Digital resilience Digial resilience