Microsoft AC power cord recall for Surface Pro, Surface Pro 2 and certain Surface Pro 3 devices

As of 22nd January 2016, Microsoft has issued a voluntary recall notice on a number of AC power cords relating to certain Microsoft Surface devices following concerns that they can overheat if they are sharply and repeatedly bent, or wound too tightly, over an extended period of time.


If you have purchased a Microsoft Surface Pro, Microsoft Surface Pro 2 or a pre 15th July 2015 Microsoft Surface Pro 3, you are advised to stop using your power cord with immediate effect and order a replacement at no cost via the Microsoft website at

Click here for the cord care instructions on the Surface support page


For more information, please contact our development team on 01609 536086 and select option 2

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