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Delivering a better, slicker and more responsive help service to schools
Schools ICT is taking great steps forward in improving its help desk service to schools. Each year we deal with approximately 50,000 help requests from schools across North Yorkshire. Your phone call, email or web form is just the first stage and initiates a whole series of steps to identify the problem, find an answer and implement the solution.
December 3rd 2015 - Microsoft Email Outage
Microsoft are experiencing a problem with the login to all Office 365 Email accounts today which is affecting all North Yorkshire Schools. The issue is worldwide and Microsoft are very aware of the outage which they are working on as we speak.
Latest Update 14:00:
Microsoft are reporting on their website that their Azure service 'are working normally'. Please restart your internet browser and try your email service again.
Lastest Update: 12:17
We are getting reports that users are starting to see this come back up.
Our advice would be to keep trying as it looks as if some users are now logging in sucessfully.
Please restart your internet browser before trying to access the www.mail.office365.com website again.
Latest update 11:51:
An article posted on Computing News's website reports:
Microsoft Office 365 and Azure services are experiencing an international server outage, preventing customers from logging into their email accounts through web browsers.
Affected services seem to be restricted to the Exchange email environment, with login screens refusing to load.
Client-side software-based email Exchange services appear to be functioning largely as normal - though Computing has experienced such phenomena as emails appearing and not opening - but the general suggestion seems to be the issue with Exchange may involve login services as opposed to accessing the mail servers themselves.
Microsoft's "Office 365 health status" page is reporting: "There are currently no known issues preventing you from signing in to your Office 365 service health dashboard."
However, the company's Azure services site is now showing an issue log around Azure Active Directory services affecting multiple regions today:
"Starting at approximately 09:00 on 3rd Dec, 2015, customers began experiencing intermittent issues accessing Azure services that use, or have dependencies on Azure Active Directory," reads the message.
"Engineering teams are actively investigating the root cause of the issue and are developing a mitigation strategy. A list of services reporting impact will be provided shortly. An update will be provided in 60 minutes, or as events warrant."
In other words, this "partial service disruption" lies within Azure, which runs Office 365's login facilities.
Computing has approached Microsoft - a representative of whom acknowleged the problem on a call with us - for comment, and will update the story in due course as and when official words appear.
At the time of writing, Office 365 has been unable to login for around an hour. Reports of inability to log into Azure are also emerging. Reports also suggest extraneous applications such as iOS' Office 365 administration app are not functioning.
Office 365's outage comes just after Microsoft spent the last three days announcing and celebrating impending additions to the Office 365 ecosystem at its Convergence 2015 conference in Barcelona, including plans to introduce Power BI as a native function.
Schools ICT will update this page as soon as we have any further updates on the issue.
Schools ICT Help Desk
Modern technology means that you are no longer tied to the office when it comes to doing your work. That is assuming your work involves sitting at a computer, writing documents, updating databases, sending e-mails and the like. If you're a lion tamer then, well, maybe not so much use. But let’s assume you fall into the former category, and you'd like to know what you can do at your school to be able to work remotely; from home, from the beach, the train or anywhere.
Is your website secure?
This week has seen another school website "hacked" (taken offline and replaced with religious/ political propaganda) at this moment in time we do not know how this has happened as Schools ICT do not manage this specific web site. Normally this type of attack happens when old versions of software are used, or there is a lack of security and software maintenance, where servers are not kept up to date and web design software is not updated and maintained.
Your School website is your portal to the internet community and it is vital that you or your supplier maintain the software with security and update packages.
If you require support or guidance with the following don't hesitate to contact Schools ICT Cirrus Web Team on 01609 536086 option 1
What you need to do :
---- PROGRESS UPDATE 12/11/2014 11:55 ----
NYnet are still experiencing issue’s with some of the Bonded aDSL attached sites.
NYnet have stabilised this to some 15 schools and 1 Yorkshire dales park site (out of a total of 54 Bonded aDSL sites on the network).
NYnet are working to bring these sites back online, this is taking longer than expected as they are trying not to affect the current connected and working sites.
We will keep this feed as up to date as possible until resolution.
12th November 2014
We are seeing an issue with NYnet Bonded aDSL connected sites.
At the moment we believe that this issue is related to a central server in the data centre at NYnet and we are working on this.
As soon as we have any more information we will update you.
We apologise for the inconvenience that this will cause.
Schools ICT Help Desk