Office 365 – Firefox 

Microsoft have received reports of an issue with some customers using Firefox that means the toolbar above e-mails disappear when composing a message.

Microsoft engineers are fixing this at the moment, but the current workaround for this is to put the browser into full screen mode, where the tool bar should re-appear.

To do this, press F11 on your keyboard and the browser will expand to full screen mode. Whilst in full screen mode the address bar and other icons will minimize to the top of the screen. To make this show again, hold your mouse at the top of the browser and it will maximize again. To exit full screen, press F11 again.

Alternatively, you can use a different browser such a Google Chrome or a later version of Internet Explorer (9+).

If you have any further queries please contact us on 0844 875 7428 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Schools ICT.

UPDATED 8TH OCTOBER 10:07

IMPORTANT: *.zip Email Virus in North Yorkshire Schools

Zip (nnn.zip) File Email Virus

Emails claiming to be from large reputable companies (Amazon, T-Mobile, Companies House, HMRC, etc.)  are circulating in North Yorkshire Schools which have a zip file attached to them.

Within the zip file is an .exe file which if clicked on installs a virus on your computer.

The fake email has been carefully styled to look like an official email and may say that it is in relation to something that you have ordered, queried, booked etc.

For further details please contact the ICT Service Desk on

01609 532020

 

14/06/2013 - RESOLUTION UPDATE

We are pleased to inform you that the PGP Secure Email issues have been fully resolved, and you can now send encrypted emails via the PGP System.

We apologise for any inconvenience this may have caused.

For further details please contact the ICT Service Desk on 01609 532020, or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. If this may affect your service delivery, please consult your service continuity plan.

Regards
ICT Services
01609 532020

  

13/06/2013 - no resolution as yet.  Please keep checking back as Schools ICT will update this thread with any progress information  that we receive from Central ICT Services

Schools ICT Help Desk

  

For the Attention of

All Staff

Date and time of disruption

12th June 2013 at 10.45am

Services affected

PGP Secure Email

Service issue

Please be informed that there are still on-going technical issues with the PGP secure email system.

We are making progress with the investigation of this issue, but until we notify you that the encryption is working correctly, please do not send emails via the PGP system as these will not be encrypted.

Please note that this does not affect the sending of encrypted emails sent via Criminal Justice Secure Email (CJSM) or Government Connect Secure Extranet (GCSx).

For further details please contact the ICT Service Desk on 01609 532020, or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. If this may affect your service delivery, please consult your service continuity plan.

Regards
ICT Services (Central)
01609 532020

Sophos Anti-virus System

 

Sophos have announced the retirement of their Enterprise Console version 4.5 and Client version 9.7. You may see messages on your PCs and servers advising you of these retirements.

 

Schools ICT can upgrade your systems for you free of charge. If you receive these messages, please contact our Help Desk on 0844 875 7428 option 1 or email This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.

07/05/2013 09:20 - INTERNET OUTAGE IN THIRSK/EASINGWOLD AREA

07/05/2013 09:46 - THIS PROBLEM HAS BEEN RESOLVED.  IF YOU ARE IN THIS AREA AND CONTINUE TO HAVE PROBLEMS WITH YOUR SCHOOL'S INTERNET, PLEASE RING THE HELP DESK ON 0844 875 7428

 

We are experiencing problems with the Internet in the Thirsk and Easingwold area this morning due to a power fault.

NYnet have been informed and are looking at this as a matter of urgency.

We apologise for any inconvenience that this may cause.

Schools ICT Customer Service

 

 

 

 

30th April 2013 - JAnet Video Conferencing Link

Plans are in place for maintenance to take place on the Video Conferencing Link on the 30th April 2013 which may mean some intermittent outages for schools.

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