18/11/2013 - 15:10

The Extranet UAG Portal is currently unavailable for those people who access it using an on-demand token.  This means that you will not receive the email providing the new token details.

We are currently investigating this issue together with the 3rd party supplier.  We apologise for any inconvenience this has caused and will provide further updates when available. 

For further details please contact the Technology and Change Service Desk on 01609 532020, or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Schools ICT

UPDATE - 16:50 - 13th November 2013
 

Update from MDNX to say that they have resolved the problem.  Sites appear to have been stable for about 2 hours.

The service will continue to be monitored over the course of the next day or so.

Regards,

Schools ICT

 

 
UPDATE - 12:45 - 13 th November 2013
 

MDNX (ADSL supplier) advise that they have a core network issue and work is continuing to resolve.  We are hoping for a further update around 1pm.

Regards,

Schools ICT

 
 
 
 
11:30 - 13/11/2013
 
There is currently an intermittent issue with some of our network connectivity involving WAN3 ADSL schools. 

This is an external issue which is being investigated by NYNET at the highest priority. 

We apologise for any inconvenience this has caused and will provide further updates when available.

If you require further details please contact Schools ICT on 0844 875 7428 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Schools ICT.

** UPDATE 14:30 **
This should all be working again.  NYnet are unaware of what was done or if the service is stable at this time.  Schools ICT will release a service report as soon as we receive it from NYnet.
 
 
* UPDATE 14:20 *

We have now had confirmation that there is a issue with the Internet service at Phoenix  in Leeds. Phoenix technical staff and Virgin Media are working on this now.

 

14th October 2013 14:05
 
The school's NYnet WAN has gone down across the county. NYnet have been informed and are investigating as a matter of urgency. 
 
Schools ICT apologise for the inconvenience that this will cause and can assure schools that everything possible is being done to work with NYnet to bring this back up as soon as possible. 
 
 
 
Schools ICT
 
 

Office 365 – Firefox 

Microsoft have received reports of an issue with some customers using Firefox that means the toolbar above e-mails disappear when composing a message.

Microsoft engineers are fixing this at the moment, but the current workaround for this is to put the browser into full screen mode, where the tool bar should re-appear.

To do this, press F11 on your keyboard and the browser will expand to full screen mode. Whilst in full screen mode the address bar and other icons will minimize to the top of the screen. To make this show again, hold your mouse at the top of the browser and it will maximize again. To exit full screen, press F11 again.

Alternatively, you can use a different browser such a Google Chrome or a later version of Internet Explorer (9+).

If you have any further queries please contact us on 0844 875 7428 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Schools ICT.

UPDATED 8TH OCTOBER 10:07

IMPORTANT: *.zip Email Virus in North Yorkshire Schools

Zip (nnn.zip) File Email Virus

Emails claiming to be from large reputable companies (Amazon, T-Mobile, Companies House, HMRC, etc.)  are circulating in North Yorkshire Schools which have a zip file attached to them.

Within the zip file is an .exe file which if clicked on installs a virus on your computer.

The fake email has been carefully styled to look like an official email and may say that it is in relation to something that you have ordered, queried, booked etc.

For further details please contact the ICT Service Desk on

01609 532020

 

14/06/2013 - RESOLUTION UPDATE

We are pleased to inform you that the PGP Secure Email issues have been fully resolved, and you can now send encrypted emails via the PGP System.

We apologise for any inconvenience this may have caused.

For further details please contact the ICT Service Desk on 01609 532020, or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. If this may affect your service delivery, please consult your service continuity plan.

Regards
ICT Services
01609 532020

  

13/06/2013 - no resolution as yet.  Please keep checking back as Schools ICT will update this thread with any progress information  that we receive from Central ICT Services

Schools ICT Help Desk

  

For the Attention of

All Staff

Date and time of disruption

12th June 2013 at 10.45am

Services affected

PGP Secure Email

Service issue

Please be informed that there are still on-going technical issues with the PGP secure email system.

We are making progress with the investigation of this issue, but until we notify you that the encryption is working correctly, please do not send emails via the PGP system as these will not be encrypted.

Please note that this does not affect the sending of encrypted emails sent via Criminal Justice Secure Email (CJSM) or Government Connect Secure Extranet (GCSx).

For further details please contact the ICT Service Desk on 01609 532020, or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. If this may affect your service delivery, please consult your service continuity plan.

Regards
ICT Services (Central)
01609 532020

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