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Update from MDNX to say that they have resolved the problem. Sites appear to have been stable for about 2 hours.
The service will continue to be monitored over the course of the next day or so.
MDNX (ADSL supplier) advise that they have a core network issue and work is continuing to resolve. We are hoping for a further update around 1pm.
This is an external issue which is being investigated by NYNET at the highest priority.
We apologise for any inconvenience this has caused and will provide further updates when available.
We have now had confirmation that there is a issue with the Internet service at Phoenix in Leeds. Phoenix technical staff and Virgin Media are working on this now.
Office 365 – Firefox
Microsoft have received reports of an issue with some customers using Firefox that means the toolbar above e-mails disappear when composing a message.
Microsoft engineers are fixing this at the moment, but the current workaround for this is to put the browser into full screen mode, where the tool bar should re-appear.
To do this, press F11 on your keyboard and the browser will expand to full screen mode. Whilst in full screen mode the address bar and other icons will minimize to the top of the screen. To make this show again, hold your mouse at the top of the browser and it will maximize again. To exit full screen, press F11 again.
Alternatively, you can use a different browser such a Google Chrome or a later version of Internet Explorer (9+).