Disappearing Toolbars in Office 365 Email

Office 365 – Firefox 

Microsoft have received reports of an issue with some customers using Firefox that means the toolbar above e-mails disappear when composing a message.

Microsoft engineers are fixing this at the moment, but the current workaround for this is to put the browser into full screen mode, where the tool bar should re-appear.

To do this, press F11 on your keyboard and the browser will expand to full screen mode. Whilst in full screen mode the address bar and other icons will minimize to the top of the screen. To make this show again, hold your mouse at the top of the browser and it will maximize again. To exit full screen, press F11 again.

Alternatively, you can use a different browser such a Google Chrome or a later version of Internet Explorer (9+).

If you have any further queries please contact us on 0844 875 7428 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Schools ICT.

*.zip Email Virus

UPDATED 8TH OCTOBER 10:07

IMPORTANT: *.zip Email Virus in North Yorkshire Schools

Zip (nnn.zip) File Email Virus

Emails claiming to be from large reputable companies (Amazon, T-Mobile, Companies House, HMRC, etc.)  are circulating in North Yorkshire Schools which have a zip file attached to them.

Within the zip file is an .exe file which if clicked on installs a virus on your computer.

The fake email has been carefully styled to look like an official email and may say that it is in relation to something that you have ordered, queried, booked etc.

Read more: *.zip Email Virus

PGP Secure Email

For further details please contact the ICT Service Desk on

01609 532020

14/06/2013 - RESOLUTION UPDATE

We are pleased to inform you that the PGP Secure Email issues have been fully resolved, and you can now send encrypted emails via the PGP System.

We apologise for any inconvenience this may have caused.

For further details please contact the ICT Service Desk on 01609 532020, or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. If this may affect your service delivery, please consult your service continuity plan.

Regards
ICT Services
01609 532020

13/06/2013 - no resolution as yet.  Please keep checking back as Schools ICT will update this thread with any progress information  that we receive from Central ICT Services

Schools ICT Help Desk

For the Attention of

All Staff

Date and time of disruption

12^th June 2013 at 10.45am

Services affected

PGP Secure Email

Service issue

Please be informed that there are still on-going technical issues with the PGP secure email system.

We are making progress with the investigation of this issue, but until we notify you that the encryption is working correctly, please do not send emails via the PGP system as these will not be encrypted.

Please note that this does not affect the sending of encrypted emails sent via Criminal Justice Secure Email (CJSM) or Government Connect Secure Extranet (GCSx).

For further details please contact the ICT Service Desk on 01609 532020, or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. If this may affect your service delivery, please consult your service continuity plan.

Regards
ICT Services (Central)
01609 532020