"Our easy-to-use, feature rich management system allows schools to make sense of their data and see what’s really going on. From attendance and assessments to accidents and incidents, ScholarPack helps schools record, manage and review everything that’s going on. And the result? All round smarter schools." - ScholarPack
ScholarPack licenses can be purchased from Schools ICT through NYES (http://nyeducationservices.co.uk).
The MIS team provide support for ScholarPack through the 'Support and Infrastructure' SLA or alternatively the 'MIS Only' SLA. For more information on the SLA's please login to SLA Online (http://nyeducationservices.co.uk) or contact you relationship manager.
Dedicated MIS first line support
The Schools ICT Help Desk is the first point of contact for all enquiries, requests for support or general information. Their role is to identify the problem, find an answer and implement the solution. Any issues or queries relating to an MIS, will be passed directly to the MIS Team. There will be a member of the MIS Team working closely with the help desk team each day with the rest of the team easily contactable.
Where appropriate, and only with the customer’s authority, our agents can quickly take control of school systems to diagnose faults and provide guidance for users. Our ability to resolve a high proportion of reported faults using this technology means that downtime is kept to a minimum, and by saving on travelling and other costs associated with traditional on-site support, we are able to make savings in operational efficiency that enables us to keep our costs low. Savings that we pass back to our customers.
The MIS team offer a wide range of training courses to cover the extensive modules available in ScholarPack. These courses include, but are not inclusive to, the following:
- ScholarPack Census Workshop
- ScholarPack Key Stage Returns
- ScholarPack Year End
- ScholarPack Assessment
- ScholarPack Reporting
The courses are currently offered at the County Hall in Northallertion and North York Moors National Park Authority in Helmsley. Please see the training area of this site for more information. We can also offer all training courses onsite at a cost of £280 for up to three delegates. Please contact the Schools ICT helpdesk and ask to speak to a member of the MIS team to discuss this option, alternative please request a quote for MIS training through SLA Online. Ad-hoc ScholarPack related training is also available.